As a 911 dispatcher, using the tools at your disposal is crucial for providing the best information to responding officers.While technology is important to the everyday citizen, it’s absolutely vital for first responders.In Baltimore, Prepared 911 Software is making a difference.In this video, 911 Operator Toni Williams shares their experience using Prepared’s two-way text tool to assist a caller who couldn’t communicate openly.To learn more about how Prepared is helping dispatchers get critical