Available Now, Journey.ai Enables Sensitive and Regulated Workflows to Be Resolved Inside Zoom Virtual Agent Without ...

Zoom Communications has introduced Zoom Virtual Agent 3.0 (ZVA), the latest version of its virtual customer service automation platform. The update brings a new execution architecture and expanded AI ...

New innovations include expanding AI Companion 3.0 more broadly across the Zoom platform and introducing custom AI agents to orchestrate ...

SAN JOSE, Calif., Feb. 24, 2026 (GLOBE NEWSWIRE) -- Today Zoom Communications, Inc. (NASDAQ: ZM) unveiled Zoom Virtual Agent 3.0 (ZVA), the next evolution in agentic automation. ZVA introduces a new ...

This most recent iteration of the virtual agent builds on Zoom AI Companion 3.0 to enable multi-step workflow automation ...

Zoom (ZM) has released Virtual Agent 3.0, which it said has an improved and expanded set of artificial intelligence capabilities to resolve customer issues, seamlessly hand off to human agents, and ...

Zoom Communications has expanded its enterprise agentic AI platform with new workflow orchestration capabilities across Zoom Workplace, Zoom Phone, and Zoom CX. The update enables organizations to ...

Videoconferencing giant Zoom has launched a new AI-powered conversational chatbot. Dubbed Zoom Virtual Agent, the new intelligent chatbot solution is touted to “transform the way businesses assist ...

At Zoomtopia 2022, Zoom unveiled several new features for the platform like the beta version of Zoom Mail and Calendar, a virtual IQ Coach, a virtual agent, and a hybrid co-working space. Zoom’s ...

Zoom Communications has already reported fourth-quarter and full-year 2026 results, with quarterly sales of US$1,246.99 million and net income of US$674.08 million, alongside new guidance for fiscal ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their ...