Salesforce.com has acquired help desk service provider Assistly for approximately US$50 million, the two companies announced Wednesday. Salesforce.com chairman and CEO Marc Benioff praised Assistly’s ...

Not content to rest on its laurels after its Dreamforce conference earlier this month, Salesforce has announced it has acquired Assistly, a customer service help desk that engages with users in real ...

Companies who have international customers can now do business in 39 additional languages and dialects at the Salesforce owned customer support service Desk.com. No, Desk.com pages don’t have a ...

Salesforce.com today unveiled Desk.com, a new help desk platform with a focus on "a social and mobile world." The company said that Desk.com "enables businesses to deliver personal customer service by ...

SAN FRANCISCO, July 15, 2014 /PRNewswire/ — Salesforce.com (NYSE: CRM), the world's #1 CRM platform, today announced that DealerFire transformed its customer service to achieve a 1,262 percent return ...

Salesforce has added an application hub to its Desk.com customer support app. Stocked with more than 50 partner apps, Salesforce said the hub is designed to be a one-stop-shop for SMBs looking to ...

Company growth is about more than just finding new customers—it's also about making sure that current customers are happy. In fact, companies that prioritize the customer experience generate 60 ...