An 18-month program combining leadership training and quality assurance education is being credited with reducing turnover and improving resident safety and quality of life.

When paired with Quality Assurance and Performance Improvement (QAPI) and leadership training focused on communication, deeply involved coaches were able to support staff to move the needle on quality ...

Quality has been a longtime focus in nursing home care, but the effectiveness of quality-focused initiatives is often questioned. The purpose of adding performance improvement to existing quality ...