As businesses enter 2026, complexity is rising across data, technology, and operations. Customer expectations for speed, transparency, and trust are higher than ever, yet technology environments are ...

In 'The enterprise guide to platform thinking: What it can do for your business', we explore how to achieve platform success and realize the full spectrum of business, operational, and customer value ...

When I started integrating AI into my workflows, I was seduced by the promise of “one tool to rule them all.” One login. One workflow. One platform that would manage research, writing, operations and ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

Cisco is enjoying its 40 th birthday this year and like many at this age is taking stock of both its past and its future. It has, arguably, become a bit bloated by its acquisitions over the past few ...

The latest trends in software development from the Computer Weekly Application Developer Network. This is a guest post for the Computer Weekly Developer Network written by Jon Collins in his capacity ...