A business or organization can more effectively facilitate training of new employees with the use of well-written standard operations procedures (SOP). Beyond training, an SOP manual gives existing ...

One of the current trends in financial services is the increased awareness and adoption of robotic process automation (RPA). RPA can be utilized in any process within your financial institution, but ...

I’ve asked over 1,000 business owners these two questions at the various keynotes I give to business groups, and the answers are always the same. “How many of you ever worked at a business that had a ...

When not-for-profit leaders consider updating their policies and procedures manuals, it may seem that the reasons for delaying the project outnumber the pages in the document. Making changes to the ...

The Nigerian Shippers Council (NSC) has been empowered by the Federal Government to enforce the Nigerian Port Process Manual (NPPM). In this report, OLUWAKEMI DAUDA looks at the imperativeness of the ...