CA Inc. announced new software, services and training programs yesterday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

BURLINGTON, Ontario--(BUSINESS WIRE)--Pink Elephant is pleased to announce it has added five ITIL® 4 practices to its industry-endorsed PinkVERIFY™ ITSM tool assessment service. Since 1998, PinkVERIFY ...

IBM today will make available an update to a free tool that provides IT managers with access to best practices surrounding IT service management and governance frameworks. IBM today will make ...

ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in. IT service management (ITSM) ...

(MENAFN- ForPressRelease) Faveo Servicedesk is proud to announce that it has been awarded the prestigious Bronze ITIL Tool Accreditation for both Incident Management and Service Request Management by ...

Are you ITIL-savvy? If not, perhaps it’s time to get up to speed on the new trend sweeping through enterprise IT departments worldwide. ITIL stands for Information Technology Infrastructure Library.

We believe that irrespective of whether it's 19th century or the 21st, what customers want most is to be heard, remarks Bala Ramaiah, CEO of ISSQUARED. Steered by this mantra, ISSQUARED steadfastly ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...