(CNN) — American Airlines will guarantee that children will be seated next to an accompanying adult, according to the airline’s updated customer service plan. It’s the latest airline response to calls ...

A bipartisan trio of senators hope to advance new legislation aimed at improving and “streamlining” federal agencies’ customer service across platforms, in part by adopting practices already employed ...

The founding team of every startup is generally concerned with the same few things: product and growth. However, there’s one more thing that every team should be prioritizing, and that is customer ...

The Social Security Administration should develop a long-range plan for how it will use the Internet to provide better customer service, the agency's internal watchdog said this week. The agency has ...