Think about the last time you told a story to a friend. You probably adjusted it halfway through. You saw their eyebrows lift. You noticed them lean in, or glance away. You clarified a detail. You ...

In an increasingly polarized world, leaders who deploy three principles in challenging conversations set themselves apart.

As discussed in a previous column, it’s possible to speak assertively without being an assertive person. Jefferson Fisher, author of The Next Conversation: Argue Less, Talk More, offers wise and ...