Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

AI makes it possible to automate multiple processes and facilitate others. Regarding calls, we have seen that it is capable of generating summaries with key points, or even suggesting potential ...

Onix CEO Sanjay Singh explains his acquisition of the services business of AI-powered contact center provider UJET and new appointment of Google Cloud’s former global consulting leader to its board of ...