The customer is king, or so the old saying goes. It's a very popular claim in the CRM sector, which has moved from being the preserve of giants to a free-for-all. With market leader Siebel Systems ...

Microsoft released the second version of its customer relationship management package, promising expanded language coverage and tighter links to its latest Office and server software products.

Microsoft says it's aiming for small businesses with its move into the customer relationship management software market. But industry watchers say the software giant will almost surely move upstream.

Partners wanting to host Microsoft CRM can now do so for $24.95 per user per month via a new Service Provider Licensing Agreement (SPLA) option. That price allows room for mark-up compared to ...

Microsoft has expanded the availability of Dynamics CRM Online to 17 new markets. This now means that Dynamics CRM Online is available globally in more than 50 markets. Microsoft is pushing hard to ...

As first reported in CRN last summer, the company is working on a CRM server as well as basic CRM applications. (See story.) Microsoft CRM, as the product will be called, will be unveiled Tuesday, the ...

Remember the Outlook Business Contact Manager? That was Microsoft's attempt at introducing customer relationship management via contact management to its small business customers who used Office. That ...